28 DAY FIT GUARANTEE │ FREE SHIPPING & RETURNS

UK Shipping Options

We use Royal Mail as our courier service both for domestic. We offer the following shipping options:

United Kingdom:
Royal Mail Tracked 24 Hour (1 working day for orders placed before 12pm) - £3.99
Royal Mail Tracked 48 Hour (1-2 working days) - FREE


Please note, orders placed after 12pm Monday – Thursday and after 10am on Fridays will not be despatched until the following working day

Shipment Tracking

We track every order. Once your order has been processed and dispatched you should receive an email with a tracking number. You can watch the moment your Ruey products are shipped to the moment it’s in your hands!

If you have any issue with your tracking information, email us at welcome@ruey.co.uk and we will be happy to help

Can I change my order?

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at welcome@ruey.co.uk and we can amend the shipment address for you

Where is my order?

Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.

I haven’t received a confirmation email and I placed my order over 24 hours ago,what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at welcome@ruey.co.uk with your name and they will be able to help locate your order details.

Some Handy Info
  • You'll receive an order confirmation email after purchase
  • Orders are dispatched Monday – Friday 
  • Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
  • Should there be any duty to pay on your package, this is the customer’s responsibility
  • If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges. 

You can find the additional countries we ship to above.

Can I make changes to or cancel my order?

If you have made a mistake on your order, you will only be able to change your name or delivery address, provided this has not already been picked and packed. Please email us as soon as possible at welcome@ruey.co.uk and we can amend the shipment address for you

Return Policy

Returning a Ruey item is quick, free and painless. We are pleased to offer a full refund or exchange within 28 days. We will offer a full refund if your order meets the following criteria:

- The item is returned in its original condition, unworn with tags

- The product(s) have not been used, worn, damaged or washed

- The item is safely packed to avoid damage in transit and contains a copy of the return request as detailed below

Returns Procedure (UK)

If you've decided you'd like to exchange or return, you have 28 days from the date you received your order. Please follow the below steps:

  • Create your return under the My Orders section of your account, select the order number containing the item(s) you would like to return
  • If you do not have an account with us then please fill out our Returns Form instead
  • Click on the "CREATE RETURN" button and choose the reason for return
  • Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions and how to generate a free returns label. If you do not receive this email please us on welcome@ruey.co.uk
  • Please ensure to attach delivery note to all returns items


Please note all UK returns are free

Refunds

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Faulty or Damaged Items

We are sorry you have a fault/damaged item but we are happy to refund or replace faulty items within 2 months of the purchase date. Please contact our customer service team at welcome@ruey.co.uk with your name and order number

Can I exchange an item?

We apologise we are unable to offer exchanges. You are more than welcome to return your item for a refund and place a new order

What payment methods do you accept?

You can purchase on our website using a debit or credit card including VISA, Mastercard, Maestro, American Express, Shop Pay, Diners Club & Discover

We also offer Paypal, Apple Pay and Google Pay

Where is my order?

Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.

Can I change my order?

If you have made a mistake on your order, you may be able to update your name or address only, provided this has not already been picked and packed. Please email welcome@ruey.co.uk

What do I need to provide when I make a purchase?

You will need to provide your email, phone number, shipping address and payment details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order

What sizes do you offer?

We currently offer sizes XS - XL across our range. We are looking to expand ASAP and become more inclusive once we are on our feet.

Size Guide

Please click here

What are your products made from?

Our first ESSENTIALS collection is made from primarily QNova certified polyamide and lycra. This is to ensure stretch, compression and durability of the garments.

How do I take care of my clothes?

We advise to follow the washing instructions listed on the wash care label as follows:

Wash at maximum 30 degrees Celsius

Do not dry clean

Do not iron

Do not tumble dry 

Do not bleach

Our most important request is: DO NOT USE SOFTENER as this will affect the compression of the garments.

Deodorant Marks?

As our ESSENTIALS garments are quite fitted – it is sometimes normal to see deodorant or white marks as you wear them. These can be very easily removed with a damp cloth.