Customer Care & FAQs
We use Royal Mail as our courier service both for domestic. We offer the following shipping options:
United Kingdom:
Royal Mail Tracked 24 Hour (1 working day for orders placed before 12pm) - £3.99
Royal Mail Tracked 48 Hour (1-2 working days) - FREE
Please note, orders placed after 12pm Monday – Thursday and after 10am on Fridays will not be despatched until the following working day
We track every order. Once your order has been processed and dispatched you should receive an email with a tracking number. You can watch the moment your Ruey products are shipped to the moment it’s in your hands!
If you have any issue with your tracking information, email us at welcome@ruey.co.uk and we will be happy to help
If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at welcome@ruey.co.uk and we can amend the shipment address for you
Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at welcome@ruey.co.uk with your name and they will be able to help locate your order details.
- You'll receive an order confirmation email after purchase
- Orders are dispatched Monday – Friday
- Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
- Should there be any duty to pay on your package, this is the customer’s responsibility
- If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.
You can find the additional countries we ship to above.
If you have made a mistake on your order, you will only be able to change your name or delivery address, provided this has not already been picked and packed. Please email us as soon as possible at welcome@ruey.co.uk and we can amend the shipment address for you
All items purchased during our 30-50% Off Sitewide Sale are final sale and not eligible for returns, exchanges, or store credit. Please double-check your order before completing your purchase.
We are sorry you have a fault/damaged item but we are happy to refund or replace faulty items within 2 months of the purchase date. Please contact our customer service team at welcome@ruey.co.uk with your name and order number
You can purchase on our website using a debit or credit card including VISA, Mastercard, Maestro, American Express, Shop Pay, Diners Club & Discover
We also offer Paypal, Apple Pay and Google Pay
Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.
If you have made a mistake on your order, you may be able to update your name or address only, provided this has not already been picked and packed. Please email welcome@ruey.co.uk
You will need to provide your email, phone number, shipping address and payment details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order
We currently offer sizes XS - XL across our range. We are looking to expand ASAP and become more inclusive once we are on our feet.
Please click here
Our first ESSENTIALS collection is made from primarily QNova certified polyamide and lycra. This is to ensure stretch, compression and durability of the garments.
We advise to follow the washing instructions listed on the wash care label as follows:
Wash at maximum 30 degrees Celsius
Do not dry clean
Do not iron
Do not tumble dry
Do not bleach
Our most important request is: DO NOT USE SOFTENER as this will affect the compression of the garments.
As our ESSENTIALS garments are quite fitted – it is sometimes normal to see deodorant or white marks as you wear them. These can be very easily removed with a damp cloth.